November 15, 2016


Twitter Finally Announces Mute Feature to Combat Trolls & Online Abuse

Bethany Clarke/Getty Images
Bethany Clarke/Getty Images

Twitter is finally helping users with online trolls with their new mute feature...10 years after the app's launch. The company announced they will be rolling out a filter where users can mute people, keywords, phrases, usernames, emojis and hashtags. So now you won't accidentally see spoilers from Scandal or Game of Thrones!

But more importantly, Twitter wants to combat the ongoing abuse that seems to be getting even worse on the app. Their new policy explains that users can now report hate speech and harassment:

“Our hateful conduct policy prohibits specific conduct that targets people on the basis of race, ethnicity, national origin, sexual orientation, gender, gender identity, religious affiliation, age, disability, or disease. Today we’re giving you a more direct way to report this type of conduct for yourself, or for others, whenever you see it happening. This will improve our ability to process these reports, which helps reduce the burden on the person experiencing the abuse.”

Their announcement continues,

“These behaviors inhibit people from participating on Twitter, or anywhere. Abusive conduct removes the chance to see and share all perspectives around an issue, which we believe is critical to moving us all forward. In the worst cases, this type of conduct threatens human dignity, which we should all stand together to protect.”

While the online abuse has recently exploded due to the stunning election results, it has been an ongoing issue that both everyday people and celebrities have suffered from. Both SNL's Leslie Jones and Fifth Harmony's Normani Kordei temporarily left Twitter this summer after receiving racist hate. Chrissy Teigen also made her account private after she called out the double standard of fame after people made fun of friend Kim Kardashian being robbed at gunpoint.

The new update could help get Twitter back in Disney's good graces, after they reportedly backed out of buying the social network due to the terrible harassment issue.